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phone-callCall us +65 9836 6316

For Email Enquiries: wecare@yourmama.com.sg

phone-callCall us +65 9836 6316

Get $10 off when you key in this promo code: YOURMAMA10PQE

For Email Enquiries: wecare@yourmama.com.sg     

FAQ

Click on the question to get the answer.


Your Mama is a fresh ingredient and recipe delivery service that helps chefs of all levels cook incredible meals at home. We take care of the menu planning and shopping (providing you with fresh, locally sourced ingredients in pre-measured quantities), so all you have to do is cook and enjoy. We offer 2 plan options (detailed below) with no commitments or fees. Plus, you can choose to skip your orders up to 5 weeks in advance or cancel at any time.

2-Person Plan
Our 2-Person Plan consists of 3 recipes perfectly portioned for 2 people and is delivered to you once a week. You can choose from 4 unique recipe options created by our Culinary team each week.

Family Plan
Our Family Plan is perfect for feeding a family of 4 and consists of 3 delicious recipes delivered to your door each week. Regardless of your plan Your Mama is designed to teach you how to cook new recipes you may not have tried before, introduce you to seasonal, farm-fresh ingredients and reduce food waste. If you’d like to start cooking with us or learn more about our plans, Click here to get started!



Your Mama delivery contains all the seasonal, pre-portioned ingredients you need to create delicious, well-balanced meals for the week. In each box, we enclose detailed recipe cards featuring step-by-step instructions in order to make meal preparation easy and enjoyable.
Please note that the only ingredients you’ll need in your pantry are salt, pepper, Sugar and olive oil. We’ll include all other necessary ingredients in your delivery.



Send us an email to wecare@yourmama.com,sg and let us know that you which to pause your subscription 5 days prior to your delivering date.



Click onto the Unsubscribe button in your profile page to unsubscribe and follow the instructions to cancel.



We take payment security very seriously and do not store our customers’ full credit card information on file. Instead, we bill using a secure method called tokenization. A token is an encrypted, randomly-generated code that is assigned to your payment details during checkout to securely bill you.



All Your Mama discounts can be redeemed during the checkout process. Simply check the box next to Do you have a Promo Code? in the order summary box on the right. Then, enter the promo code and click Apply.



Our Customer Care Team would be happy to help you sort out any discount code issues, so feel free to give them a call at 9836 6316



1. Log in to your account.
2. Click on your name in the upper right-hand corner and choose Settings.
3. Select Account Details.
4. Click Edit, make necessary changes, then click Save.



If you’re a Classic Plan customer, you can choose your meals from a wide variety of menu options after going through the signup process. But going forward, be sure to select which meals you like by every Wednesday 23:59 GMT+8.



Recipes… yes! Ingredients, no. However, all ingredients are clearly listed along with specific allergens that correspond to certain ingredients. Everything is packaged and labeled separately, so substituting or omitting an ingredient at home is easy.



Send us an email to wecare@yourmama.com,sg and let us know that you which to pause your subscription 5 days prior to your delivering date.



Your mama currently serves most parts of Singapore, excluding Changi, Jurong Industrial Estate and Island, Lim Chu Kang and Tuas. If your area is covered, but you can’t find your address, please try entering just your postal code, omitting the block number and the rest of the address.



We deliver from Monday to Friday 12pm to 8pm and on Saturday and Sunday 10am to 3pm.



No problem! We’ll drop the box at your door (or wherever you specify in your Delivery Instructions), so it’ll be patiently waiting for you when you get home. No signatures necessary



We work tirelessly throughout the holidays to ensure your box arrives without any delays, but if we foresee any disruptions, we (or one of our delivery partners) will be sure to send an email letting you know.



No problem! We suggest one of the following solutions:
- Get it delivered to a neighbour’s house.
- Get it delivered to your place of work.
- Get it delivered to a nearby business or restaurant that won’t mind you picking it up at a later time during that delivery day.



You may receive an email from us (or one of our delivery partners) letting you know if there’s a change to your expected delivery day due to extreme weather conditions or other logistics issues. If your box does arrive late and you are worried about the freshness of your ingredients, please feel free to contact our Customer Care Team at 9836 6316



FREE! Delivery is free, so it’ll cost you nothing! We will take care of that.



We have specially designed bag with insulating liners, ice packs, and cooling material to keep your food as cool as possible.



We are unable to offer a narrower delivery window; however, you never have to be home to accept the box. And thanks to our specially designed boxes with insulating liners, ice packs, and cooling material, you can rest assured knowing everything will still be cool by the time you return home.



Currently, we do not offer a Vegetarian/Vegan Options, but some of our recipes are meat free which you can choose from.



1. Click on My Deliveries. If you like the meals highlighted, nothing more needs to be done. However, if you’d like to switch one meal for another, click Edit Menu.
2. Select which meals you’d like to see in your box. When a meal is selected, the words In Box will appear and the circle in the upper right-hand corner of the photo will have a check mark inside.
3. Click Save. You will now see a small green rectangle with the words In Box in the lower left-hand corner of the recipe photo.
Unfortunately, we cannot yet offer meal choice for our Veggie customers, but we're working on it!



Currently we only offer 3 Meals a week to our customers.



Our entry level subscription feeds 2 people, but we have many single-person households who choose the 3-meal plan for 2 people. Not only are the meals perfect to share with friends, but they also make for a delicious lunch the next day.



Transparency is important to Your Mama, and we make it our priority to provide as much nutrition information to our customers about every ingredient in every recipe. Because everyone has different tastes, allergies, and preferences, we leave it to our customers to review the ingredients and determine which recipes best meet their dietary needs.



While anyone can deliver a box of food, Your Mama opens up a full experience that brings the fun of cooking back into your life. So, although the final presentation is important, the process of getting there is equally as important to us. This is why:

Our chef-curated recipes have Nine easy-to-master steps, take just an average of 30 minutes, and require minimal equipment.

We offer up to 4 deliciously simple recipes every week to help you break out of your recipe rut and ensure “dinner” and “boring” are never in the same sentence.

We’re as flexible as your lifestyle thanks to easily customisable weekly menus, flexible deliveries, and the option to pause or cancel anytime.

Our recipes are balanced, nutritious, and wholesome, so you can feel amazing, be unstoppable, and say goodbye to food comas.



In addition to receiving easy-to-follow recipes with step-by-step instructions, you’ll also receive individual meal kits containing all the pre-measured ingredients you need to make each meal. Everything from pasta to a teaspoon of chili powder is included. In fact, the only ingredients we assume you have on hand are salt, pepper, sugar and oil



Your Mama has a team of chefs and dietitians, all of whom have completed their educations at accredited universities. Together, the chefs and dietitians work to plan menus with flavour, nutrition, and seasonality in mind



Your Mama has a variety of menus that could potentially contain an allergen. Ingredients are stored in Your Mama facilities segregated by packaging that results in protection from cross-contact. This protection is as rigorous as the handling, storage, and display segregation achieved in typical retail establishments (supermarkets, etc.). Most ingredients pass through Your Mama to the customer sealed in the packages they were received in.

We leave it to our customers to review the ingredients and determine which recipes best meet their dietary needs.



Yes! Your Mama has a variety of meal choices each week, some of which are gluten-free, dairy-free, or nut-free. When recipes are free of these allergens, they are labeled as such. We leave it to our customers to review the recipes each week and determine which ones best meet their dietary needs. But of course, we’re always here to help!



While the majority of our products are not organic, what we do concentrate on is what produce looks and tastes best. We work with trusted, experienced, and sustainable business partners to ensure high quality, seasonal, and farm-sourced produce is delivered to our customers at peak freshness.

Eating organic is certainly one way of eating better; however, the focus with Your Mama is more on helping customers have a positive cooking experience in the kitchen. Rather than focus on whether or not the produce is organic, we are trying to help our customers take the necessary steps to add in more fruits and veggies in their everyday lives.


This is definitely not acceptable, and we apologize for the inconvenience. Please contact Customer Care at +65 9836 6316 so we can make this right ASAP.


You can choose to return the cooler bag to us for every cooler bag return we will be donating $1 to Willing Hearts